Returns, Exchanges and Refunds

Returning Items

  • Items are returnable/ exchangeable within 7 days from the date of delivery
  • Pack items properly
  • Feel free to try on the items to check your size, but please don't damage them.

Return Process:

  • To request a return, you can mail us at or drop us a text/ whatsapp at 9330765168 (Subhajit)
  • After you request a return, we'll review it within 12-24 hours.
  • Exchanges are shipped as soon as we pick up the returned item, often simultaneously.
  • For COD (Cash on Delivery) orders, store credit is provided excluding COD fee i.e shipping charges are not refundable. 
  • Prepaid customers receive full refunds, usually within 2-4 working days

Exchange Policy Highlights

  • Acknowledgment: We promptly acknowledge all exchange requests  received via email (our mail ID is
  • New Order: A new order will be placed for the requested exchange item.
  • Pick-Up: We will initiate the pick-up of the item you wish to exchange.
  • Dispatch: The new item will be dispatched once the original item is successfully picked up.
  • Delivery Time: Expect the new item to be delivered within 5-7 working days post pick-up.
  • Tracking: Tracking IDs will be provided at each step, keeping you updated throughout the process.
  • Customer Assurance: We've got you covered; our team ensures a smooth and hassle-free exchange process.

 Shipping Policy (Updated August 2023)

  • Prepaid Orders: Free shipping, with no minimum order value.
  • Cash on Delivery (COD): We charge of Rs. 49 on all orders.

Customer Care:

  • Email:
  • Contact: 11 AM to 5:30 PM (everyday except Sunday)
  • Phone: 033-22368603 or 9330765168 (Subhajit)

Manufacturer Details

Mira Knitting Works Private Ltd  

Address: 31 Mahim Chandra Das Sarani, Kolkata - 700012GST: 19AACCM1168N1Z3 

Country of Origin: INDIA 🇮🇳