- Items are returnable/ exchangeable within 7 days from the date of delivery
- Pack items properly
- Feel free to try on the items to check your size, but please don't damage them.
- To request a return, you can mail us at email@example.com or drop us a text/ whatsapp at 9330765168 (Subhajit)
- After you request a return, we'll review it within 12-24 hours.
- Exchanges are shipped as soon as we pick up the returned item, often simultaneously.
- For COD (Cash on Delivery) orders, store credit is provided, including shipping. Shipping charges are not refundable.
- Prepaid customers receive full refunds, usually within 2-4 working days
Exchange Policy Highlights
- Acknowledgment: We promptly acknowledge all exchange requests received via email (our mail ID is firstname.lastname@example.org)
- New Order: A new order will be placed for the requested exchange item.
- Pick-Up: We will initiate the pick-up of the item you wish to exchange.
- Dispatch: The new item will be dispatched once the original item is successfully picked up.
- Delivery Time: Expect the new item to be delivered within 5-7 working days post pick-up.
- Tracking: Tracking IDs will be provided at each step, keeping you updated throughout the process.
- Customer Assurance: We've got you covered; our team ensures a smooth and hassle-free exchange process.
Shipping Policy (Updated August 2023)
- Prepaid Orders: Free shipping, with no minimum order value.
- Cash on Delivery (COD): We charge of Rs. 49 on all orders.
- Email: email@example.com
- Contact: 11 AM to 5:30 PM (everyday except Sunday)
- Phone: 033-22368603 or 9330765168 (Subhajit)
Mira Knitting Works Private Ltd
Address: 31 Mahim Chandra Das Sarani, Kolkata - 700012GST: 19AACCM1168N1Z3
Country of Origin: INDIA 🇮🇳