Return Policy 2025

Refund & Exchange Policy 

We’ve created clear and simple policies for a hassle-free experience. Please read the details below carefully.

Prepaid Orders

  • Refunds are processed as monetary refunds to your original payment method.
  • A ₹100 processing fee applies, irrespective of the number of items in the order.
  • Want to avoid the ₹100 fee? You can self-ship the product to us.

COD (Cash on Delivery) Orders

  • Refunds are processed as monetary refunds (via bank transfer or similar).
  • The ₹49 COD shipping charge is non-refundable, but you’ll still receive the product value.
  • A ₹100 processing fee applies unless you self-ship the product to us.

Important Notes

  1. No Direct Exchanges – please place a fresh order for the item
    • Exchanges are not processed directly.
    • For an exchange, we’ll refund the product value after receiving the item, and you can place a new order for the desired product.
  2. Item Condition:
    • If the returned item (via self-ship or pickup service) is damaged or not the correct product (unless we sent a damaged item), the return request can not be entertained.
    • While courier services usually ensure this doesn’t happen, such returns cannot be processed if they do occur.
  3. Self-Ship Recommendations:
    • We recommend using India Post for self-shipping. They are reliable, reasonable, and ensure delivery.
  4. Return Address:
    • Mira Knitting Works
      31 Robert Street, Kolkata 700012
    • Point of Contact:
      • Subhajit: +91 93307 65168
      • Partha: +91 89811 22201

Example

You placed a COD order worth ₹549 (₹500 product + ₹49 COD shipping).

If you request a refund:

    • Refund Value: ₹500 (product value).
    • Processing Fee: ₹100 deducted unless you self-ship the item.
    • If the returned item is damaged (not caused by us) or incorrect, the request will be declined.

You placed a prepaid order worth ₹500 (₹500 product + ₹0 shipping).

If you request a refund:

    • Refund Value: ₹500 (product value).
    • Processing Fee: ₹100 deducted unless you self-ship the item.
    • If the returned item is damaged (not caused by us) or incorrect, the request will be declined.

We’re here to ensure your experience is smooth and easy. If you have questions or need help, feel free to contact us!